Bilingual Case Manager
3 weeks ago
Job Summary:
The Bilingual Case Manager is a vital member of the Customer Support team at HRDC IX. This role is responsible for providing case management services to diverse populations, with a focus on supporting Spanish-speaking individuals. The successful candidate will work closely with customers to assess their needs, develop plans, and connect them with resources and benefits.
Key Responsibilities:
- Assess customer needs and develop plans to address their goals and objectives
- Connect customers with resources and benefits, including housing, employment, and education services
- Provide ongoing support and case management to customers, including regular check-ins and progress monitoring
- Collaborate with other HRDC IX teams, including Compliance and Customer Support, to ensure seamless service delivery
- Maintain accurate and up-to-date records of customer interactions and progress
Requirements:
- Bachelor's degree in Psychology, Social Services, or a related field
- Native or bilingual Spanish speaker
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
Working Conditions:
This role requires the ability to work in a temperature-controlled office environment and to operate a motor vehicle under all weather conditions. The successful candidate will also be exposed to customers with unfavorable body odor and may be required to work with customers in crisis.
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