Customer Service and Sales Ambassador

6 days ago


Daly City, California, United States Auto-Chlor System Full time

Job Title:

Service and Sales Representative Trainee

Salary Estimate:

$25 per hour plus overtime, approximately $52,000 annually.

Company Overview:

Auto-Chlor System is a leading provider of innovative cleaning solutions. As our face in the field, you will play a vital role in managing and growing our customer base, delivering exceptional service and maintaining high standards that keep our clients happy and loyal.

Key Responsibilities:

  • Service Excellence: Follow our 28-day service schedule, conducting the 29-step preventative maintenance process on all dish machines to ensure seamless operations for our customers.
  • Troubleshooting Pro: Diagnose and resolve mechanical issues to prevent downtime and maintain customer satisfaction.
  • Sales Skills: Up-sell and cross-sell additional products and services to enhance customer satisfaction and drive revenue growth.
  • Emergency Support: Provide on-call emergency service when needed, showcasing your commitment to our clients.
  • Payment Management: Collect payments and follow up to keep accounts current.
  • Logistics: Deliver and pick up chemicals safely and efficiently.
  • Safety First: Drive company vehicles responsibly, maintaining a clean driving record.
  • Relationship Builder: Build rapport with decision-makers and address customer concerns with professionalism.
  • Training & Support: Educate customers on proper chemical usage to control costs and promote safety.
  • Negotiation: Work on service agreement renewals and discuss price adjustments when necessary.
  • Flexibility: Participate in an on-call rotation and be prepared to drive in various conditions, including inclement weather and evenings.

Requirements:

  • A valid driver's license.
  • Mechanical aptitude and skills.
  • Strong verbal and written communication abilities.
  • Able to lift 50lbs.


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