Patient Experience Advocate

5 days ago


Kansas City, Missouri, United States Upward Health Full time

About the Role

We are looking for a skilled Patient Access Representative to join our team at Upward Health. This individual will be responsible for managing patient calls, scheduling appointments, and ensuring seamless communication with our patients.

Main Responsibilities

  • Handling patient inquiries and resolving issues in a timely and professional manner.
  • Scheduling appointments with healthcare providers and verifying patient information.
  • Coordinating with other teams to ensure effective patient care.
  • Documenting patient interactions and maintaining accurate records.

Requirements

  • High school diploma or equivalent required.
  • Prior experience in a customer-facing role preferred.
  • Familiarity with medical terminology and electronic health records.
  • Strong organizational and time management skills.

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