Service Operations Manager

2 days ago


Eau Claire, Wisconsin, United States Gpac Full time
Job Title: Service Manager

Are you a motivated individual with a passion for service management? Do you have a strong background in diesel repair and service management? We are seeking a highly skilled Service Manager to join our team at GPAC.

Job Summary:
As a Service Manager, you will be responsible for scheduling the technicians' work schedule and approving time off. You will also be responsible for developing contracts for contractors, training service staff, and managing work order systems. Additionally, you will ensure that all manufacturer warranty and Product Improvement Program claims are completed and filed in a timely manner.

Key Responsibilities:
  • Develop contracts for contractors with ongoing equipment rentals or purchase needs
  • Train service staff using best practices in customer satisfaction and brand promotion
  • Develop, maintain, and adhere to a priority system for scheduling all service work
  • Manage work order systems, including invoice logging, and generate service invoices
  • Ensure that all manufacturer warranty and Product Improvement Program claims are completed and filed in a timely manner
  • Schedule and assign job and work areas to employees according to their skills and knowledge
  • Ensure that the Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order
  • Make recommendations regarding the purchase of service vehicles and maintain vehicles and complete required maintenance records
  • Coordinate dealership training program and service-related customer clinics
  • Conduct yourself in a professional manner at all times, inside and outside the dealership
  • Monitor metrics on a monthly basis to assure achievement of departmental goals

Requirements:
  • High School diploma/GED required (Associates/Bachelor's degree preferred)
  • 3+ years in a Service Manager Position or background as Service Tech/Mechanic
  • Excellent communication and leadership skills
  • Ability to thrive in a fast-paced environment, sense of urgency, and handle people and pressure

About GPAC:
GPAC is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused, and realize that our value is in our ability to deliver the right solutions at the right time.

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