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Pest Control Service Leader

2 months ago

Decatur, Georgia, United States Arrow Exterminators Full time
Arrow Exterminators - Service Operations Manager

Position Overview: The Service Operations Manager plays a crucial role in managing the daily functions of the Service Center, focusing on revenue optimization, sales performance, human resource management, training initiatives, and regulatory compliance. This position demands a strong dedication to delivering exceptional service to both clients and team members while adhering to the company's Vision, Mission, and Core Values.

Primary Responsibilities:

  • Ensure adherence to product guidelines, licensing, and training protocols
  • Foster a safety-oriented culture and uphold safety regulations within the team
  • Enhance customer service focus and swiftly address any concerns
  • Achieve monthly and quarterly sales and revenue objectives
  • Oversee expenditure to maximize profitability
  • Manage daily operational targets and cultivate a positive sales environment
  • Administer accounts receivable and payable functions
  • Oversee payroll, human resources activities, and staffing requirements
  • Conduct performance evaluations and facilitate training on operational procedures
  • Maintain accurate records and inventory management
  • Supervise fleet, equipment, and vehicle upkeep
  • Assist with customer accounts and manage after-hours inquiries as needed
  • Collaborate with various departments to ensure efficient operations

Essential Qualifications:

  • Experience in the industry is preferred
  • Proven leadership capabilities
  • Excellent communication and conflict resolution skills
  • Proficient in multiple software applications
  • Demonstrated success in achieving sales targets
  • Ability to handle multiple tasks and strong organizational skills
  • Basic mathematical skills and capability to obtain necessary certifications
  • Flexible availability and readiness to be accessible after hours
  • High school diploma or equivalent required

Physical Requirements:

  • Frequent mobility and physical exertion
  • Ability to lift up to 50 lbs and work in diverse environments
  • Driving responsibilities and interaction with animals

Environmental Considerations:

  • Work conducted indoors and outdoors in varying weather conditions
  • Exposure to different elements and occasionally confined spaces

Arrow Exterminators is a PestVets Company dedicated to supporting Veterans and active-duty members of the U.S. Military. We are an Equal Opportunity Employer and maintain a Drug-Free Workplace.