Assistant Hotel Manager

5 days ago


Sevierville, Tennessee, United States Wilderness Territory Full time
About the Role

The Manager in Training program at Wilderness Territory is designed to equip aspiring leaders with hands-on experience and training in all aspects of resort operations. The MIT will be immersed in various departments such as Guest Services, Housekeeping, Food & Beverage, Sales & Marketing, and Human Resources to develop a well-rounded skill set.

The MIT will rotate through departments to gain knowledge of each operational area. This includes assisting in the daily operations of all departments, supervising and supporting department staff, and providing mentorship and guidance to entry-level team members. Additionally, the MIT will assist with scheduling, training, and performance evaluations of staff, ensure that guests receive outstanding service, and handle guest complaints in a professional manner. The MIT will also track and analyze key performance indicators (KPIs) and help identify areas for improvement.

We are seeking a highly motivated and organized individual who possesses strong leadership skills and the ability to motivate people. The ideal candidate will have good negotiation and listening skills, be able to act independently with little supervision, and have knowledge of food and beverage menus, food preparation, and presentation.

This is an excellent opportunity for individuals who are passionate about hospitality and looking to advance their careers in management. If you are a creative thinker, skilled problem solver, and team player, we encourage you to apply for this position.

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