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IT Director

2 months ago

Texas City, Texas, United States Redwood Software Full time
Director of IT - Team Member Experience Expert

We are seeking a dynamic leader to join our team as a Director of IT - Team Member Experience Expert. This role will be responsible for overseeing the maintenance of our systems and services, improving employee experience, and managing IT equipment and infrastructure.

Key Responsibilities:
  • Oversee the maintenance of endpoint devices and systems, evaluating them according to established goals.
  • Improve employee experience by enhancing the new hire onboarding process, IT operations, and hardware refresh program.
  • Manage IT equipment, infrastructure, and network required for office facilities.
  • Help maintain ISO 27001 and SOC 1 and 2 certifications.
  • Drive IT application rationalization and build/support IT data warehouse.
  • Support multiple SaaS applications, including Jira, Confluence, Zendesk, Salesforce, and Workday.
  • Work with leaders and executives to devise and establish IT policies and systems to support strategic implementation.
  • Analyze business requirements to determine technology needs.
  • Purchase efficient and cost-effective technological equipment and software.
  • Ensure IT operations are well-resourced and staffed.
  • Secure data and IT systems against loss, attack, or risks.
  • Meet the company's IT requirements within budget.
  • Oversee technical projects to ensure alignment with organizational goals.
  • Communicate effectively with external and internal vendors and advisors.
  • Make innovative and effective system and technology investment decisions.
  • Inspect the use of technological equipment and software to ensure functionality and efficiency.
  • Identify the need for upgrades, configurations, or new systems and report to upper management.
  • Assist in building relationships with vendors and creating cost-efficient contracts.
Requirements:
  • Proven experience as an IT manager or director or similar role.
  • Experience in analysis, implementation, and evaluation of IT systems and their specifications.
  • Sound understanding of computer systems, networks, and software.
  • Outstanding communication abilities.
  • Experience with LLMs/Generative AI in Helpdesk automation is a plus.
  • BSc/BA in computer science, engineering, or relevant field.
  • ITIL, PMP, or any information security certifications are a big plus.

This is a hybrid position, and the ability to commute to our Frisco, Texas office is a must. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Redwood Software is an equal opportunity employer. We prohibit unlawful discrimination based on race, color, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by regional or local laws.