Client Experience Ambassador

2 weeks ago

Hartford, Alabama, United States Tricoci Salon | Spa Full time
About the Role

We are seeking a highly skilled and passionate Client Experience Specialist to join our team at Tricoci Salon & Spa. As a Client Experience Specialist, you will be the first point of contact for our clients and play a crucial role in creating a warm, welcoming, and seamless experience from the moment they walk through our doors.

Key Responsibilities
  • Personalized Care: Greet clients with warmth and professionalism, offer refreshments, guide them to specific service areas, and curate an overall experience aligned with their preferences and needs.
  • Encourage Future Visits: Schedule clients for their next appointment at checkout, ensuring they continue to enjoy the benefits of our services.
  • Achieve Key Performance Indicators (KPIs): Success will be gauged through the achievement of objectives, including rebooking rates, retail conversion, gift cards, and more.
  • Champion the Brand: Embody the values and culture of Tricoci Salon & Spa, becoming a living ambassador of our brand.
  • Seek Valuable Feedback: Gather insights from departing clients on their experience, demonstrating our commitment to continuous improvement.
  • Uphold Brand Standards: Ensure waiting areas, reception areas, and other spaces are maintained according to company brand standards.
  • Facilitate Seamless Communication: Maintain an open line of communication with fellow team members and management, accurately logging messages into our system, and ensuring timely communication between team members.
  • Share Your Expertise: Educate clients on our services, retail products, and promotions, assisting clients in their selections, and elevating their experience.
  • Resolve Inquiries and Concerns: Skillfully address questions, fulfill requests, and resolve concerns, demonstrating your expertise and dedication to the client experience.
  • Execute Transactional Procedures: Handle cash and credit transactions accurately and efficiently, ensuring strict adherence to established credit card/cash management protocols.
Requirements
  • Minimum 12 years of experience in a customer-facing role, preferably in a spa/salon, hospitality, or retail environment.
  • Provide mobile customer experience (via headset and tablet) with strong communication and organizational skills.
  • Ability to anticipate the needs of our clients, consistently going above and beyond to exceed their expectations.
  • Thrive in a fast-paced environment, maintaining composure and attention to detail even during peak hours.
  • Strong communication and interpersonal skills, with an emphasis on active listening.
  • Proficient in using computer systems and point-of-sale software.
  • Passion for the beauty and wellness industry, with a genuine desire to create exceptional experiences for clients.
  • Professional appearance and demeanor, representing the Tricoci brand with pride.
  • Ability to work a variety of schedules, including evenings and/or weekends.
What We Offer
  • Competitive pay
  • Employee discounts (up to 90% off the Tricoci menu service pricing, 25-50% off retail, and more)
  • Growth opportunities within a diverse, inclusive, and fun working environment
  • Comprehensive health insurance, including medical/RX, dental, vision, life, and disability
  • Critical Illness Group Accident and Hospital Indemnity insurance available
  • Company matching 401(k) Plan
  • Wellness benefits, including EAP with 5 free sessions (per situation)
  • Paid Leave/Vacation

*Health insurance and 401(k) available after meeting eligibility requirements.

Tricoci inspires confidence within every client by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit https://www.tricoci.com/ for more information and follow us on Instagram @TricociOfficial.

Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. It is our commitment to create an inclusive environment for all employees.

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