Fitness Club Representative

6 days ago

Layton, Utah, United States Planet Fitness Inc. Full time

We are seeking a skilled Member Services Representative to join our team at Planet Fitness Inc.

About Us

As a leading fitness center franchise group, we have grown rapidly since 2016, expanding from 16 locations in Texas to over 90 locations across six states. Our commitment to providing an exceptional member experience has earned us a reputation for excellence in the industry.

We believe in fostering a positive work environment where our employees can grow and develop their skills. Our senior managers started at the front desk and have progressed to leadership roles, earning salaries ranging from $42k as a General Manager to over $100k as a Regional Director.

The Role

This is an exciting opportunity to join our team as a Member Services Representative. You will be responsible for creating a welcoming atmosphere for our members, ensuring they receive outstanding customer service and support.

  • Key Responsibilities:
  • Check members into our system
  • Tour prospective members and assist with account sign-up
  • Facilitate updates to member accounts
  • Provide timely and professional responses to member inquiries
  • Detailed cleaning of facility areas
  • Closing shifts and preparing for the next day

In this role, you will interact with members and colleagues in a positive and professional manner, exceeding expectations and maintaining a Judgement Free Zone. If you're passionate about delivering exceptional customer experiences and enjoy working in a dynamic environment, we encourage you to apply.

Requirements

To succeed as a Member Services Representative, you must possess excellent customer service skills, a positive attitude, and strong communication abilities. A high school diploma or equivalent is required, and prior customer service experience is preferred.

Benefits

We offer a competitive salary range of $13.70 - $15.30 per hour, making us an attractive employer in the industry. As a valued employee, you will also enjoy benefits such as paid time off, health insurance, and access to our Employee Assistance Program (EAP). We prioritize your well-being and provide opportunities for growth and development within our organization.

Why Work with Us?

At Planet Fitness Inc., we strive to enhance people's lives through an affordable, high-quality fitness experience. Our goal is to create a Judgement Free Zone where members feel inspired and motivated to reach their goals. As a Member Services Representative, you will play a vital role in shaping this experience and contributing to our mission. Join our team today and embark on a rewarding career journey

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