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Branch Operations Manager

2 months ago

Atlantic, Iowa, United States Upland Talent Full time
Branch Operations Manager

We are seeking a highly skilled and experienced Branch Operations Manager to lead our Heavy Equipment dealership group's branch service and parts departments. The ideal candidate will have a proven track record of developing and leading successful teams, driving profitability, and creating exceptional customer relationships.

Key Responsibilities:
  • Set the Standard for Excellence: Establish and maintain high standards for safety, quality, and customer satisfaction.
  • Customer Focus: Maintain the highest level of customer satisfaction through effective communication, professionalism, and urgency.
  • Strategic Planning: Develop and implement action plans and financial objectives to drive branch success.
  • Financial Management: Create and manage a realistic and accurate Capital Expense Budget annually.
  • After-Hours Service: Implement and maintain procedures to meet customer expectations for after-hours service.
  • Team Leadership: Work closely with branch supervisors to address customer, employee, and equipment-related issues.
  • Sales Support: Partner with the sales team to communicate sales opportunities, visit customers, and provide after-hours support.
  • Credit Policy: Ensure credit policies are administered correctly and in accordance with established guidelines.
  • Market Knowledge: Understand local markets and work with Sales and Administration to ensure market-based pricing.
  • Recruiting and Hiring: Oversee the recruiting and hiring of the branch team, ensuring the organization structure supports the needs of the branch, customers, and company.
  • Workforce Management: Manage the workforce to ensure maximum productivity and effectiveness through mentoring and training opportunities.
  • Conflict Resolution: Resolve conflicts in a timely and professional manner through feedback and coaching.
  • Performance Evaluations: Ensure all branch employees receive regular, fair, and accurate performance evaluations.
Qualifications:
  • Education: 2 or 4-year degree preferred; high school diploma required.
  • Experience: 4+ years of related supervisory/leadership experience strongly preferred.
  • Technical Knowledge: 4+ years of technical or mechanical knowledge required.
  • Company Values: Exhibit the values of the Company Way and develop teams that embody these values.
  • Product Knowledge: Knowledge of product line and/or a willingness to continue education on new products required.
  • Computer and Organizational Skills: Strong computer and organizational skills required.
  • Leadership Skills: Strong people leader who develops employees through coaching and feedback.
  • Business Acumen: Strong business acumen and ability to make good and timely decisions for customers and the company.
  • Personal Attributes: Creative thinking, conflict management, customer focus, integrity, planning, and organization.
Travel and Physical Requirements:

Up to 10% travel required. The position involves standing, walking, using hands, talking, and hearing. Working conditions may be indoor and/or outdoor, with occasional loud noise levels.