Automotive Service Technician

5 days ago


Buffalo, New York, United States TEC Group Full time
Job Summary:

The TEC Group is seeking a highly skilled and experienced Automotive Service Technician to join our team. As a key member of our Service Center, you will be responsible for delivering exceptional customer service and ensuring the highest level of quality in vehicle repairs.

Key Responsibilities:
  • Pre-Delivery Inspections: Conduct thorough pre-delivery inspections on new vehicles, utilizing a documented process, checklist, and guidelines to ensure accuracy and efficiency.
  • Documentation and Communication: Document results (pass/fail) of pre-delivery inspections and communicate results to team members and supervisors.
  • Repair Procedures: Follow established repair procedures with efficiency, without compromising quality and safety.
  • Diagnosis and Repairs: Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles.
  • Support and Assistance: Assist and support vehicle repairs in a setting outside of a service center.
  • Quality Control: Conduct road tests on vehicles to ensure quality of the repair.
  • Parts Operations: Perform necessary parts operations such as parts ordering, receiving, shipping, and inventory.
  • Technical Skills: Stay up to date with technical skills and required training.
  • Campaigns and Containment: Support campaigns and containment initiatives.
  • Expense Reporting: Maintain and process accurate expense reporting as needed.
  • Mentorship and Teamwork: Establish peer relationships and work under the mentorship of a senior technician.
  • Quality and Efficiency: Maintain high-quality work and efficiency while working with little supervision.
  • Collaboration and Teamwork: Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment.
  • Customer Service: Provide service support to the field to support the Service organization.
  • Professionalism: Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment.
Qualifications:
  • Level 1 Technician: Less than 2 years of experience in a directly related trade (tire shop, motorcycle repair shop, etc.). No automotive-specific training required.
  • Level 2 Technician: 2-4 years of experience in an automotive-specific environment with exposure to various repairs (usually an independent shop or dealership). Automotive training preferred.
  • Level 3 Technician: 5+ years of automotive experience. EV experience preferred. HS Diploma or GED preferred. Graduated from an accredited automotive repair school preferred. One year of experience working in an automotive repair shop preferred. Proficient in using hand tools and power tools. Ability to drive a non-commercial truck and trailer preferred. Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours. Must possess a valid driver's license and maintain a clean driving record. Experience using a work order management system, including repair documentation. Experience working in start-up environments preferred. Exhibits patience and eagerness to learn. Strong organizational and time management skills, along with attention to detail. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.). Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours. No driving-related suspensions or revocation of Driver License (within a 3-5 year period). Ability to read and speak fluent English. Ability to properly document repairs completed and in process.


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