Customer Solutions Representative
7 days ago
About the Role:
We are seeking a Customer Solutions Representative to join our team in the US. As a key member of our Customer Solutions team, you will be responsible for supporting customers in a fast-paced environment.
Key Responsibilities:
- Validate customer entitlement and log cases for routing or dispatching an end-user to the proper resources
- Monitor service events through completion for compliance
- Manage service requests of customers through different access channels
- Review customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis
- Participate/lead in projects for process or quality improvements
What We Offer:
- Competitive pay rate: $18.11/hour
- Opportunity to work with a leading technology company
- Chance to develop your skills and expertise
- Collaborative and dynamic work environment
Requirements:
- High school education or equivalent
- 3-5 years of general experience, or equivalent combination of experience and college-level education
- Superior communication skills both written and verbal
- Experience in a sales role either remote or face-to-face
- Understands internal processes and tools
- Computer proficiency
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