Customer Solutions Representative

7 days ago


Boise, Idaho, United States ManpowerGroup Full time

About the Role:

We are seeking a Customer Solutions Representative to join our team in the US. As a key member of our Customer Solutions team, you will be responsible for supporting customers in a fast-paced environment.

Key Responsibilities:

  • Validate customer entitlement and log cases for routing or dispatching an end-user to the proper resources
  • Monitor service events through completion for compliance
  • Manage service requests of customers through different access channels
  • Review customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis
  • Participate/lead in projects for process or quality improvements

What We Offer:

  • Competitive pay rate: $18.11/hour
  • Opportunity to work with a leading technology company
  • Chance to develop your skills and expertise
  • Collaborative and dynamic work environment

Requirements:

  • High school education or equivalent
  • 3-5 years of general experience, or equivalent combination of experience and college-level education
  • Superior communication skills both written and verbal
  • Experience in a sales role either remote or face-to-face
  • Understands internal processes and tools
  • Computer proficiency


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