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Customer Service Representative

2 months ago

Roxbury, Connecticut, United States YMCA of Greater Boston Full time
Job Summary

We are seeking a highly motivated and customer-focused Welcome Center Representative to join our team at the YMCA of Greater Boston. As a key member of our Membership Sales & Service Team, you will be responsible for providing exceptional service to our members and guests, ensuring a welcoming and inclusive environment at our facilities.

Key Responsibilities
  • Member Service: Provide excellent customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Membership Sales: Sell memberships and programs to prospective members, ensuring a smooth and seamless sales process.
  • Front Desk Operations: Manage the front desk area, including checking in members, handling cash and credit transactions, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with members, staff, and management, both verbally and in writing.
  • Teamwork: Work collaboratively with other staff members to achieve team goals and objectives.
Requirements
  • High School Diploma or Equivalent: Required.
  • Excellent Communication Skills: Ability to communicate effectively with members, staff, and management.
  • Customer Service Experience: Previous experience in customer service or a related field.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment with multiple priorities and deadlines.
Benefits
  • Competitive Salary: Competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for advancement and professional growth.
  • Free YMCA Membership: Free membership to the YMCA of Greater Boston.