Technical Support Specialist
2 weeks ago
Job Title: Field Service Support Technician
Location: Remote
Mode: Contract (6+ Months) (Day 1 Onsite)
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Noblesoft Technologies. As a Desktop Support Engineer, you will be responsible for providing primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
Key Responsibilities:
- Provide daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays
- Ensure consistent processes, procedures, and technologies are utilized across the enterprise environment
- Understand and follow direction provided by team leads and managers of different products and towers
- Document recurring issues in the Knowledge Base
- Document in detail case status and tasks/work completed with end users in the ITSM system
- Responsible for racking and stacking of physical devices
- Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
- Basic Networking troubleshooting skills
- Perform MACD (move, add, change, delete) activities for end-user LAN and voice devices
- Connect to device console and sharing screen through Microsoft teams/Webex
- Follow the critical incident process
- Follow required safety protocols and complete regular trainings on safety and compliance
Required Qualifications:
- Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
- Mobile Device Management and Mobile Web Apps, iOS, etc.
- Active Directory Administration
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
- Microsoft Office 365 support and advanced troubleshooting
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
- General knowledge/troubleshooting for Macs
- General knowledge/troubleshooting for Networking
- General knowledge of Microsoft Intune
- Printers
- Video Conferencing system support
- Understand and troubleshoot Azure MFA
- Desktop imaging
- Strong customer service skills
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