Technical Support Specialist

2 weeks ago


Elon, North Carolina, United States Noblesoft Technologies Full time

Job Title: Field Service Support Technician

Location: Remote

Mode: Contract (6+ Months) (Day 1 Onsite)

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Noblesoft Technologies. As a Desktop Support Engineer, you will be responsible for providing primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.

Key Responsibilities:

  • Provide daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays
  • Ensure consistent processes, procedures, and technologies are utilized across the enterprise environment
  • Understand and follow direction provided by team leads and managers of different products and towers
  • Document recurring issues in the Knowledge Base
  • Document in detail case status and tasks/work completed with end users in the ITSM system
  • Responsible for racking and stacking of physical devices
  • Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
  • Basic Networking troubleshooting skills
  • Perform MACD (move, add, change, delete) activities for end-user LAN and voice devices
  • Connect to device console and sharing screen through Microsoft teams/Webex
  • Follow the critical incident process
  • Follow required safety protocols and complete regular trainings on safety and compliance

Required Qualifications:

  • Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
  • Mobile Device Management and Mobile Web Apps, iOS, etc.
  • Active Directory Administration
  • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
  • Microsoft Office 365 support and advanced troubleshooting
  • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
  • General knowledge/troubleshooting for Macs
  • General knowledge/troubleshooting for Networking
  • General knowledge of Microsoft Intune
  • Printers
  • Video Conferencing system support
  • Understand and troubleshoot Azure MFA
  • Desktop imaging
  • Strong customer service skills


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