Senior Technical Operations Specialist
5 days ago
Solidifi Title & Closing LLC is a leading provider of residential lending services. We combine proprietary technology with a network of qualified professionals to create an efficient marketplace for mortgage lending services.
The Production Support Analyst sits within our Product Strategy Team and serves as a critical liaison between business, technology teams, and internal/external clients and partners. This role reports to the Production Support Manager and works closely with all areas of the business.
Responsibilities include:
- Root cause analysis and issue resolution, escalation, and communication.
- Identify possible solutions to technical and operational problems and take steps toward resolution, collaborating with operations, clients, and technology.
- Apply working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
- Integration relationship and support management with 3rd party vendors.
- User Acceptance Testing (UAT) and regression testing for monthly builds, technology releases, and at client request.
- Weekly configuration, work order management, and review.
- Log and follow up on outstanding tickets for bugs.
- Support analysis of change requests and new features.
- Back-office user and client setups and maintenance.
- System permission and rights management.
- Production issue troubleshooting, resolution, communication, and oversight.
- Daily, monthly, weekly, and adhoc analysis reporting using Excel, BI tools, or other technology tools.
Requirements:
- Bachelor's degree and/or a minimum of 3-4 years progressive business experience.
- Experience in analysis and troubleshooting of technical issues preferred.
- Project Management experience preferred.
- Strong MS Office suite of products (Excel, Office, PowerPoint, etc.) experience a plus.
- Experience with Samanage and Atlassian products preferred.
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