Senior Technical Operations Specialist

5 days ago


Buffalo, New York, United States Solidifi Title & Closing LLC Full time
Estimated Salary: $85,000 - $110,000 per year

Solidifi Title & Closing LLC is a leading provider of residential lending services. We combine proprietary technology with a network of qualified professionals to create an efficient marketplace for mortgage lending services.

The Production Support Analyst sits within our Product Strategy Team and serves as a critical liaison between business, technology teams, and internal/external clients and partners. This role reports to the Production Support Manager and works closely with all areas of the business.

Responsibilities include:
  • Root cause analysis and issue resolution, escalation, and communication.
  • Identify possible solutions to technical and operational problems and take steps toward resolution, collaborating with operations, clients, and technology.
  • Apply working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
  • Integration relationship and support management with 3rd party vendors.
  • User Acceptance Testing (UAT) and regression testing for monthly builds, technology releases, and at client request.
  • Weekly configuration, work order management, and review.
  • Log and follow up on outstanding tickets for bugs.
  • Support analysis of change requests and new features.
  • Back-office user and client setups and maintenance.
  • System permission and rights management.
  • Production issue troubleshooting, resolution, communication, and oversight.
  • Daily, monthly, weekly, and adhoc analysis reporting using Excel, BI tools, or other technology tools.

Requirements:
  • Bachelor's degree and/or a minimum of 3-4 years progressive business experience.
  • Experience in analysis and troubleshooting of technical issues preferred.
  • Project Management experience preferred.
  • Strong MS Office suite of products (Excel, Office, PowerPoint, etc.) experience a plus.
  • Experience with Samanage and Atlassian products preferred.


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