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NOC Operations Specialist

1 month ago

Baltimore, Maryland, United States DMI Full time

About DMI:

DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. We are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale.

We believe that digital transformation is an end-to-end process that requires technology solutions and partners that meet organizations where they are. Our team has been delivering mission-critical, enterprise-grade solutions since 2002 for over a hundred Fortune 1,000 enterprises, various state and local government agencies, and all fifteen U.S. federal departments.

As a leading provider of digital services, we have grown to 2,100+ employees globally and have been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.

About the Opportunity:

DMI is seeking a skilled NOC Operations Specialist to join our team. This individual will be responsible for performing the following tasks:

Key Responsibilities:

  • Effectively monitor all devices, platforms, and services within a network environment
  • Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
  • Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures
  • Assist with managing NOC standard process and procedure documentation
  • Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs
  • Provide timely, accurate, and effective communication on service impacting incidents
  • Assist with any service-related projects as required
  • Analyze client LANs/WANs, isolate the source of problems, and recommend reconfiguration and implementation of new network hardware to increase performance
  • Modify command language programs and network start-up files, assign/reassign network device logical, and participate in load balancing efforts throughout the network to achieve optimum device utilization and performance
  • Troubleshoot network/user problems and present resolutions for implementation
  • Prepare a variety of network resource reports

Qualifications:

This position requires an Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering, or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering, or a related field. If applicable, the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Two (2) additional years of specialized experience may be substituted for the required education.

General Experience:

The proposed candidate must have at least two (2) years of experience in a computer-related field. This individual must have advanced knowledge of network operating systems.

Specialized Experience:

The proposed candidate must have at least one (1) year of experience in one or more of the following areas: data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management. This individual must also have experience with SNMP and RMON based software products. Additionally, he/she must have knowledge of Ethernet, FDDI, and high-speed WANs and routers.

Required and Desired Skills/Certifications:

Practical Requirement / Experience Tools

Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)

Understanding of DNS / how it functions and how its used

CLI (Command Line Interface)

SSH Client (e.g. PuTTY)

Any service desk/ticketing system (e.g. Maximo)

Cisco TACACS, Aruba ClearPass

Microsoft Active Directory

Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge

Technology:

Demonstrable networking knowledge

Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred

TCP/IP stack

Fundamental WiFi troubleshooting skills

Ticketing systems:

use / workflow / change management / incident management

Soft skills:

Ability and willingness to answer and troubleshoot over the phone

Ability to multitask

Ability to prioritize work and work independently

Ability to focus and respond with appropriate urgency

Ability to handle stressful situations (e.g., when network is down)

Willingness to learn and improve skills

Good communication skills

Attention to detail is critical

Additional Requirements:

Day-shift (7am-4pm)

Min Citizenship Status Required:

Physical Requirements:

No Physical requirement needed for this position

Location:

#LI-MP1

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients.

The following categories make up your DMI wellbeing:

Community Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.

Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.

Development Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.

Financial Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability help provide financial stability for each DMI employee.

Recognition Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.

Wellness Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

US citizenship may be required for some positions.