Customer Experience Specialist

3 weeks ago


Falmouth, Massachusetts, United States DISH Full time
About DISH

DISH, a leading provider of innovative technology solutions, has been shaping the future of connectivity for over four decades. Our diverse portfolio includes satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans and products, and the development of America's First Smart NetworkTM.

We operate under the esteemed brands of EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.

About the Role

As a Customer Experience Specialist with DISH, you will be instrumental in delivering top-notch customer experiences and promoting our brand values in customers' homes. You will serve as a trusted advisor, providing expert guidance and support to ensure seamless installations and excellent customer satisfaction.

Key Responsibilities

- Establish and maintain strong relationships with customers, fostering trust and loyalty through exceptional service
- Collaborate with customers to understand their needs and preferences, providing personalized solutions and expert advice
- Conduct thorough site assessments to identify potential issues and develop effective solutions
- Work closely with cross-functional teams to ensure smooth operations and optimize customer experiences

Requirements

To excel in this role, you must possess:
  • Aptitude to build rapport quickly and establish trust with customers
  • Ability to stand on high ladders (up to 40 feet) for extended periods, lift over 70 pounds at a time, and meet individual weight limit requirements of 335 pounds
  • Ability to crawl into small spaces and work in varying climates/weather conditions
  • A valid driver's license in the state of employment with a driving record that meets DISH's safety standards
  • Travel may be required

Compensation and Benefits

Competitive compensation: $24.25 per hour
Benefits package includes flexible spending accounts, HSA, 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan

The base pay range is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

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