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Director of Operations and Strategic Growth

2 months ago

Gambier, Ohio, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled and experienced Director of Operations and Strategic Growth to join our team at InsideHigherEd. The successful candidate will be responsible for overseeing the operational aspects of our organization, with a focus on strategic growth and development.

Key Responsibilities
  • Manage the financial aspects of the organization, including budgeting, daily accounting, and reporting.
  • Serve as liaison to our Board of Trustees and its Finance Committee, preparing all written finance report materials for meetings.
  • Prepare financial reports for foundation applications and assist the Programs Staff with Summer Programs, including budgeting, invoices, and database maintenance.
  • Oversee the Gift acknowledgement process, including monthly reconciling and twice annual appeal mailing.
  • Provide Subscription Management, maintaining subscriber databases, sending and updating paper and electronic renewal notices, and partnering with fulfillment vendors for shipping and handling of current and new issues.
  • Work with the Operations Assistant to implement, maintain, and evaluate the information systems used by the organization for essential data warehousing, subscriptions tracking, and fulfillment.
  • Design, implement, and train staff in the use of project management software, including Monday.com.
  • Assist the Editor and Managing Editor in short-term and long-term strategic organizational planning, with a focus on market research strategies and readership surveys.
  • Collaborate with the Managing Editor on marketing strategies for circulation growth, maintaining and sharing circulation data and metrics.
  • Regularly update and maintain Constant Contact email lists.
  • Oversee office communications, including management of the main email and phone line.
  • Represent the organization at key conferences and events.
Supervisory Responsibilities

The successful candidate will be responsible for supervising one part-time staff member and one student intern, including establishing schedules, performing quarterly performance reviews, and ensuring a productive and enjoyable work environment.

Requirements
  • Strong business acumen and experience in operations management.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with the Managing Editor and other team members.
  • Strong analytical and problem-solving skills.
  • Experience with project management software and data analysis.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer

We offer a competitive salary and benefits package, including health, dental, and vision insurance, TIAA retirement, and other benefits. We are an equal opportunity employer and welcome applications from members of all underrepresented groups.