TikTok Emergency Response Director

3 weeks ago


Los Angeles, California, United States Disability Solutions Full time
Job Description

The Head of Emergency Response, Trust position is a critical role in ensuring the safety and security of TikTok users. As a leader of the Emergency Response Team (ERT), you will be responsible for managing a 24-hour operational team that handles sensitive and high-stakes situations involving emergency disclosure requests and other law enforcement interactions.

This role requires a strategic and operationally-savvy individual who can navigate complex legal risks associated with emergency disclosures of private data, ensure compliance with applicable laws and policies, and drive remediation efforts to enhance efficiency and effectiveness.

Key Responsibilities:

  • Manage and oversee a 24-hour Emergency Response Team, ensuring seamless operations across multiple time zones and effective scheduling and staffing.
  • Foster a culture of growth and resilience within the team, focusing on mental health, stress management, and maintaining high performance standards.
  • Work closely with the team to identify operational challenges and tooling issues, driving remediation efforts to enhance efficiency and effectiveness.
  • Serve as a bridge between ERT and other departments, sharing insights and solutions that benefit the entire organization.

Requirements:

  • Bachelor's degree or equivalent experience in a related field and extensive experience in incident management, Trust and Safety, or investigative roles.
  • Demonstrated ability to lead cross-functional teams and drive collaboration across regions.
  • High level of integrity and discretion when handling sensitive information.
  • Technical aptitude for learning complex tools or systems required for daily operations.
  • Extensive experience in an operational role, with at least 2-4 years in a leadership position managing trust and safety teams or similar related field of work.

Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications.



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