Support and Engagement Specialist

3 weeks ago


Denver, Colorado, United States Melio Full time

**Job Summary**

We are looking for a skilled Support and Engagement Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences through proactive support and engagement.

**Key Responsibilities:**

  • Engage with customers through various channels, providing personalized support and resolving issues promptly.
  • Collaborate with cross-functional teams to develop and implement customer-centric initiatives.
  • Conduct regular analysis of customer feedback to identify areas for improvement.
  • Maintain accurate records of customer interactions and issue resolutions.

**Requirements:**

  • 2+ years of experience in customer-facing roles, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Prior experience with Zendesk or similar platforms is a plus.

**Benefits Package:**

  • A competitive annual salary range of $45,000 - $55,000.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous 401(k) matching program and stock options.
  • A collaborative and dynamic work environment.
  • Ongoing training and development opportunities.

**About Melio**

Melio is a leading provider of innovative payment solutions for small businesses, dedicated to empowering them to succeed in the ever-changing business landscape.



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