Retail Product Support Sales Representative, Power Systems

16 hours ago


Pocatello, Idaho, United States Western States Machine Company Full time
Job Summary

The Retail Product Support Sales Representative, Power Systems position is responsible for delivering exceptional Power Systems solutions to Western States Equipment Company's retail customers. This role involves establishing partnerships with customers through direct and indirect channels to ensure a world-class customer experience at every interaction.

Key Responsibilities
  • Safety: Actively promote and advocate safety at Western States, ensuring a safe work environment for all employees, vendors, and clients.
  • Sales Strategies and Communication: Promote all aspects of the dealership, including parts, service, labor, and customer support agreements, while employing sales tactics and strategies to sell the capabilities of Western States' Power Systems to existing and potential customers.
  • Customer Service and Analysis: Respond to customer needs, analyze customer data to identify up-sell opportunities, and collaborate with Power Systems Product Support Sales Representatives and other departments to coordinate service opportunities.
Requirements
  • Possesses basic technical skills to understand the scope of work and high-level processes.
  • Excellent computer skills, proficient use of Microsoft Office applications, customer relationship management, and work management software.
  • Proven negotiation and conflict resolution skills, as well as written and verbal communication skills.
  • Ability to work independently, set and manage multiple priorities, and adapt to changing demands of the work environment.
Education and Experience
  • Proof of high school diploma or General Education Degree (GED); Associates degree in business or related discipline preferred.
  • Minimum 1-year previous sales or customer service experience required.
  • Power Generation or comparable industry experience preferred.
Physical Characteristics
  • Ability to sit for long periods, walk, stand, climb stairs, reach, push, pull, lean, and twist.
  • Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice.

This role is designated as safety-sensitive. Western States Equipment Company is an equal opportunity employer and welcomes applications from diverse candidates.



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