Sales Associate and Stihl Repair Technician
3 days ago
We are seeking a highly skilled and enthusiastic Sales Associate and Stihl Repair Technician to join our team at Salk's Hardware and Marine, a family-owned and operated Ace Hardware branch with over 100 years of experience in the industry. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring consistent inventory stock levels, and servicing and repairing Stihl products in a timely and efficient manner.
Key Responsibilities- Provide positive representation of the store and proactively assist customers in solving problems.
- Ensure all calls and pages are answered promptly, courteously, and effectively.
- Handle customer complaints and work to resolve problems with the customer while considering the store's best interest.
- Possess excellent product knowledge and knowledge of store layout and location of products.
- Clearly communicate service/repair work to customers with a reasonable timeline of completion.
- Execute the Stihl repair process, including online warranty processing, claim filing, and repair work.
- Ensure a positive, professional, and safe work environment for all associates.
- Supervise the general operations of the outdoor power department.
- Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
- Ensure compliance with all practices, policies, and procedures necessary to manage inventory shrink.
- High School or GED equivalent required; degree preferred.
- Small engine, mechanic, or equivalent training.
- Previous retail experience required.
- Experience repairing Stihl gas products is a plus (bronze or silver training).
- Must have small engine repair experience, including chainsaws, pole-saws, hedge-trimmers, grass trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.
- Must be willing and able to complete Stihl branded certification training.
Standing, walking, lifting (up to 50lbs), and climbing.
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Sales Associate and Stihl Repair Technician
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North Kingstown, Rhode Island, United States Ace Hardware Full timeJob SummaryWe are seeking a highly skilled and customer-focused Sales Associate and Stihl Repair Technician to join our team at Salk's Hardware and Marine, a family-owned and operated Ace Hardware branch in Rhode Island.Key ResponsibilitiesProvide exceptional customer service and ensure a positive shopping experience for all customers.Ensure consistent...
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North Kingstown, Rhode Island, United States Ace Hardware Full timeJob SummaryWe are seeking a highly skilled and motivated Sales Associate and Stihl Repair Technician to join our team at Salk's Hardware and Marine, a family-owned and operated Ace Hardware branch. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring consistent inventory stock levels, and servicing and...
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