Sales Associate and Stihl Repair Technician

3 days ago


North Kingstown, Rhode Island, United States Ace Hardware Full time
Job Summary

We are seeking a highly skilled and enthusiastic Sales Associate and Stihl Repair Technician to join our team at Salk's Hardware and Marine, a family-owned and operated Ace Hardware branch with over 100 years of experience in the industry. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring consistent inventory stock levels, and servicing and repairing Stihl products in a timely and efficient manner.

Key Responsibilities
  • Provide positive representation of the store and proactively assist customers in solving problems.
  • Ensure all calls and pages are answered promptly, courteously, and effectively.
  • Handle customer complaints and work to resolve problems with the customer while considering the store's best interest.
  • Possess excellent product knowledge and knowledge of store layout and location of products.
  • Clearly communicate service/repair work to customers with a reasonable timeline of completion.
  • Execute the Stihl repair process, including online warranty processing, claim filing, and repair work.
  • Ensure a positive, professional, and safe work environment for all associates.
  • Supervise the general operations of the outdoor power department.
  • Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
  • Ensure compliance with all practices, policies, and procedures necessary to manage inventory shrink.
Requirements
  • High School or GED equivalent required; degree preferred.
  • Small engine, mechanic, or equivalent training.
  • Previous retail experience required.
  • Experience repairing Stihl gas products is a plus (bronze or silver training).
  • Must have small engine repair experience, including chainsaws, pole-saws, hedge-trimmers, grass trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.
  • Must be willing and able to complete Stihl branded certification training.
Physical Demands

Standing, walking, lifting (up to 50lbs), and climbing.



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