Case Manager

2 months ago

Louisville, Kentucky, United States Volunteers of America Mid-States Full time
Job Summary

The Case Manager will play a vital role in assisting individuals and families experiencing housing crises. This position requires a strong understanding of community resources and the ability to provide support and guidance to those in need.

Key Responsibilities
  • Provide outreach to community partners and represent VOA values in interactions with community partners to increase awareness of and recruit landlords to work with our client families in the program
  • Perform assessment and developing/monitoring case plans and conducting necessary follow-up activities
  • Establish linkages with appropriate agencies and service providers in the area/community
  • Provide referrals and coordinating with community partners and other service providers to assist participants in accessing health care services and daily living services
  • Decide how resources are allocated to participants on the basis of need and eligibility, according to grant guidelines
  • Educate participants on issues, such as supportive services availability and participant rights
  • Provide assistance to participants in obtaining public benefits
  • Provide assistance to participants in obtaining a birth certificate, driver's license, or/and TARC tickets
  • Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, recovery programs, legal services, and housing counseling for the purpose of overcoming obstacles preventing obtaining stable housing and or emergency shelter
  • Complete required documentation (including progress notes) within 48 hours of contact
  • Complete and submit the required documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of entry and service to Program Support Coordinator and Portal billing logs to the Program Manager weekly
  • Demonstrate good clinical judgment in decision making regarding participants
  • Demonstrate ability to relate to participants and their families in a culturally appropriate manner
  • Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee
  • Facilitate the Critical Time Intervention (CTI) evidence-based model to program participants
Requirements
  • Bachelor's degree in social work or related field or at least five (5) years of experience in the field and no degree would qualify for this position
  • Demonstrated ability to provide a reasonable combination of the following knowledge, abilities and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers
  • Commitment to the principles of the project
Benefits

Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work-life balance, including:

  • Health and Wellness
  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short Term Disability
  • MetLife Legal Plans
  • Competitive Compensation Packages
  • Life Insurance (company paid)
  • 403b retirement plan with company fund matching
  • Employee discounts
  • Loan forgiveness options through federal programs
  • Company paid benefits and paid time off effective day one
Work Culture

Volunteers of America Mid-States values a commitment to excellence, integrity, and compassion in all aspects of our work. We strive to create a work environment that is inclusive, respectful, and supportive of our employees' growth and development.

Training & Development

We offer a range of training and development opportunities to support our employees' professional growth and advancement, including:

  • VOA LEAD Program- Leadership Development Program
  • VOA University - Staff Development
  • VOA Academy - Clinical Training and Development
We are an equal opportunity employer

Volunteers of America Mid-States is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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