Host/Hostess I

3 days ago

San Francisco, California, United States Front Porch Communities and Services Full time
Job Summary

Under the supervision of the Dining Room Manager, a Host/Hostess I assists the Dining Room Supervisor in the Dining Room operation as assigned or required. Coordinates activities of dining room personnel to provide fast and courteous service to residents and guests by performing the following duties.

Essential Functions
  • Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
  • Welcome and warmly greet guests on arrival.
  • May assist in assigning work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to residents and guests.
  • Manage the efficient and timely seating of our guests to a table that best serves their wishes.
  • When possible, open the front door for guests entering or leaving the restaurant.
  • Accommodate special seating requests for guests whenever possible.
  • Seat guests based on guest preferences and balancing of resident flow in service stations.
  • Upon seating, offer guests a menu and inform them of their server's name. Inspect table for proper presentation and completeness.
  • Relay messages to servers and bus-persons as needed.
  • Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. Clean menus of food and stains.
  • Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.
  • Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
  • May schedule dining reservations and assists in arranging seating for parties or special services for diners.
  • Resolves complaints of residents and guests.
  • Perform other duties as assigned by the manager on duty.
  • Follows highest standards of cleanliness. Follows all federal, state and corporate policies, health codes and guidelines in preparation and handling of foodstuffs.
  • Performs all duties in a safe and efficient manner. Wears safety equipment as required for the job. Reports any safety hazards and/or accidents to supervisor.
  • Follow department safety standards, practice correct body mechanic techniques and participate in campus-wide safety programs.
  • Attends all mandatory in-service meetings. Complies with all department and facilities policies and procedures.
  • Understand facility's fire and disaster plans; follow established procedures during drills and actual emergencies.
Job Requirements and Qualifications
  • Less than High School diploma; or up to 1 month related experience or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
  • Ability to add and subtract 2-digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units or American money and weight measurement, volume and distance.
  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
  • Ability to handle busy dining room environment; may be required to operate dietary food cart; must be able to handle many demands at one time.
Physical Demands and Work Environment
  • Regularly required to stand, walk, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms.
  • Frequently required to talk or hear.
  • Occasionally required to taste or smell.
  • Must regularly lift and/or move up to 40 pounds, occasionally lift and/or move above 40 pounds with the assistance from a co-worker and/or mechanical means.
  • Required to serve residents in dining area with the use of a large serving tray.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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