Dental Support Specialist

4 days ago


Hollywood, Florida, United States Jacaranda Smiles Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative at Jacaranda Smiles. As a key member of our support team, you will play a vital role in delivering exceptional patient care and ensuring seamless communication between our office and clients.

This is a full-time/part-time hourly position offering $15-$17.50 per hour, with benefits including 401K matching, paid holidays, and paid time off.

Key Responsibilities:
  • Answering and directing incoming/outgoing telephone calls using a call management system
  • Responding quickly and courteously to basic inquiries
  • Registering and posting notes in client records
  • Maintaining data and entering information into various client management computer systems
  • Scheduling and confirming follow-up appointments
  • Following up on unresolved customer and client inquiries
Requirements:
  • 2+ years of customer service experience
  • Dental knowledge or dental assisting background
  • Excellent communication and interpersonal skills
  • Ability to assemble and organize numerical data
  • Clinical documentation skills
  • Strong analytical and problem-solving skills
  • Ability to maintain filing systems and read handwritten text
  • Schedule appointments efficiently
  • Understand and apply policies and procedures
Benefits:
  • 401K matching
  • Paid Holidays
  • Paid Time Off
  • Hourly Pay: $15 - $17.50


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