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Clinic Operations Associate

2 months ago

Boulder, Colorado, United States Clinica Family Health Full time
What We Provide:

Benefits:
  • Medical Coverage
  • Dental Insurance
  • Vision Care
  • Flexible Spending Accounts/Health Savings Accounts
  • Accident and Hospital Insurance
  • Retirement Savings Plan
  • Additional Employee and Family Support Programs
Additional Benefits: Flexible Work Hours, Four Weeks of Paid Time Off, Paid Holidays, Opportunities for Advancement and Career Development.
Compensation: Approximately $26.16 per hour. Individual pay rates are determined based on the candidate's experience and internal equity.

Role Overview:

*Bilingual in Spanish and English is required.*

Work Schedule: Monday to Friday with evening shifts.

Act as the main operational support for the clinic, ensuring a positive experience for patients while handling various non-management tasks.

KEY RESPONSIBILITIES:

Front Desk Responsibilities:
  • Understand patient insurance terminology, eligibility, and accepted plans, including Medicare, Medicaid, and commercial programs.
  • Efficiently manage payment collections and adhere to cash handling protocols.
  • Maintain an organized clinic schedule and manage appointments effectively.
  • Deliver exceptional customer service while respecting cultural sensitivities and confidentiality.
  • Follow proper telephone etiquette for patient and staff communications.
  • Initiate and maintain electronic medical records, ensuring accurate patient registration and updates.
  • Engage patients with My Clinica Connection actively.
  • Address patient inquiries by providing clear information about policies and procedures.
  • Monitor the lobby area for security, safety, and cleanliness in collaboration with security personnel.
  • Serve as the first point of contact for de-escalating challenging patient situations.
  • Report any signs of abuse or neglect to management immediately.
  • Assist the clinical team with administrative tasks and care initiatives.
  • Oversee the visitor check-in process.
  • Handle routine lab-related phone calls to patients.
  • Guide patients in completing registration forms.
  • Conduct daily outreach based on care planner alerts and other directives.
  • Manage all outgoing correspondence for the clinic.
  • Participate in organizational workgroups or committees as needed.
  • Understand financial enrollment basics and refer as necessary.
  • Receive and manage lab specimens appropriately.
  • Complete daily EMR tasks as required.
Clinic Support Responsibilities:
  • Provide backup support to the Office Manager and Clinic Operations Manager.
  • Order and maintain medical and office supplies.
  • Oversee inventory and storage areas.
  • Assist with bank deposits and monitor clinic cash flow.
  • Maintain patient education materials.
  • Support compliance-related tasks as directed by management.
  • Assist in training new staff and promote safety and education among current employees.
  • Help orient new employees to clinic procedures.
  • Proactively address unresolved requests and situations.
Referral Management Responsibilities:
  • Respond to patient inquiries regarding policies and procedures.
  • Conduct outreach using the Open Referral Report to gather necessary information.
  • Update and track all referrals according to internal protocols.
Medical Records Management:
  • Perform scanning and data entry of medical records.
  • Process requests for medical records efficiently.
  • Manage incoming and outgoing faxes while adhering to confidentiality standards.
  • Act as a HIPAA Subject Matter Expert.
Additional Responsibilities:
  • Complete required safety and compliance tasks.
  • Receive and store vaccines properly.
  • Conduct routine safety checks.
  • Ensure accurate patient record matching.
  • Coordinate facility and equipment repair requests.
  • Serve as the point of contact for external vendors.
  • Manage incoming mail.
  • Maintain knowledge of relevant regulations and seek clarification when needed.
Position Qualifications:

Education and Experience:

  1. High School diploma or GED is required.
  2. Proficiency in Microsoft Outlook, Word, and Excel is preferred.
Knowledge, Skills, and Abilities:
  1. Bilingual in Spanish and English.
  2. Basic computer, math, written, and verbal communication skills.
  3. Strong customer service and organizational abilities.
  4. Awareness of the needs of low-income and ethnic minority communities.
  5. Ability to thrive in a team-oriented environment.
  6. Capability to work under pressure, multitask, and prioritize effectively.
COVID-19 Vaccination is required, with exemptions available through an application process.

Clinica Family Health is an Equal Opportunity Employer, committed to preventing unlawful discrimination against applicants or employees based on age, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other status protected by applicable laws.