Level 2 Systems Administrator

4 weeks ago

Duncan, Oklahoma, United States Morris Business Solutions Full time
About the Role

As a Level 2 Systems Administrator at Morris Business Solutions, you will play a crucial role in managing and maintaining our IT infrastructure, ensuring the highest levels of availability, performance, and security. You will support our clients' IT environments, working both independently and collaboratively with our team to resolve complex technical issues.

Key Responsibilities
  • System Administration: Manage and maintain servers, ensuring optimal performance, security, and reliability.
  • Network Management: Configure, monitor, and optimize network systems to deliver reliable and secure connectivity.
  • Technical Support: Provide advanced technical support to clients, resolving complex issues efficiently and effectively. Handle escalations from Level 1 support, manage service tickets, and ensure timely resolution of incidents and service requests.
  • System Upgrades and Maintenance: Perform regular system upgrades, patches, and maintenance to ensure the IT infrastructure is up-to-date and secure.
  • Hyper-V and Azure: Deploy, manage, and maintain virtual environments using Hyper-V and cloud platforms like Azure.
  • Active Directory: Manage Active Directory environments, ensuring secure and efficient directory services.
  • IIS Management: Oversee the administration of Internet Information Services (IIS), ensuring secure and efficient web server management.
  • Basic SQL Knowledge: Manage and troubleshoot database-related issues, ensuring data integrity and performance.
  • Documentation: Maintain detailed documentation of system configurations, procedures, and changes.
  • Training and Mentoring: Assist in training and mentoring junior team members, fostering a culture of continuous improvement and skill development.
Preferred Experience
  • Advanced Technical Troubleshooting: Proficient in efficiently resolving complex technical issues, ensuring minimal downtime.
  • System Architecture and Design: Experience in designing and optimizing IT systems tailored to the unique needs of managed service environments, maximizing performance and scalability.
  • Server Administration: Proven expertise in managing servers within an MSP framework, ensuring seamless integration, performance optimization, and proactive maintenance.
  • Network Management: In-depth knowledge of network configurations, monitoring, and optimization within the MSP landscape, with a focus on delivering reliable and secure connectivity.
  • IT MSP Experience: Demonstrated experience working within an IT Managed Service Provider environment, understanding the dynamics and demands of managed IT services.
  • Project Management: Successful track record in managing and executing projects, ensuring timely delivery, and meeting client expectations.
  • Incident Management: Proactive approach to incident management, minimizing service disruptions and swiftly resolving issues to uphold the high standards of MSP service delivery.
Qualifications
  • Must have MSP Experience to Apply.
  • Management Experience is a plus.
  • Minimum 3 years of experience in IT systems administration.
  • Proficiency with Windows and Linux server environments.
  • Experience with virtualization technologies (e.g., VMware, Hyper-V).
  • Strong knowledge of network protocols, firewalls, and security measures.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and documentation skills.
  • Ability to work both independently and as part of a team.
  • Valid driver's license and clean driving record.
Compensation and Benefits
  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • 401K with company match
  • Company-paid Life Insurance
  • Paid Time Off plus Paid Holidays
  • Yearly Raises
  • Employee Assistance Programs
  • Training and Development Opportunities
  • Presidents Club Trip for highest-rated employees

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