Network Services Professional

1 week ago


Twinsburg, Ohio, United States INTEGRATED IT GROUP LLC Full time
About the Job Description

This job description outlines the key responsibilities and requirements for the NOC Escalation Engineer role.

Key Responsibilities:

  • Respond to requests from customers for technical assistance via phone and remote support tools
  • Diagnose and resolve complex technical issues within a timely manner
  • Engage with vendors and external partners to troubleshoot hardware or software issues at the product level

Requirements:

  • Degree in IT related field and/or equivalent certifications
  • 5+ years' experience troubleshooting in a multi-user environment while handling multiple concurrent tasks
  • Experience with virtualization, specifically VMware and Hyper-V

The estimated salary range for this role is $65,000-$85,000 per year.



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