Artificial Intelligence Researcher

3 weeks ago


Seattle, Washington, United States Amazon Full time

Company Overview:

  • Amazon, the global leader in e-commerce and cloud computing, is committed to making every aspect of the customer experience better.

Job Summary:

We are seeking an experienced Research Scientist to join our Worldwide Defect Elimination team within Amazon Customer Service. The successful candidate will leverage advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale.

Key Responsibilities:

  • Develop ML/GenAI-powered solutions for automating defect elimination workflows.
  • Design and implement robust metrics to evaluate the effectiveness of ML/AI models.
  • Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing.

Requirements:

  • 3+ years of building deep learning or machine learning models for business application experience.
  • Master's degree in computer science, machine learning, statistics, mathematics or equivalent quantitative field.
  • Deep knowledge in one or more areas of machine learning or deep learning.

Preferred Qualifications:

  • PhD in computer science, machine learning, statistics, mathematics or equivalent quantitative field.
  • Experience in patents or publications at top-tier peer-reviewed conferences or journal.
  • Experience with NLP and generative deep learning models (i.e. LLM).

Salary: $120,000 - $180,000 per annum, depending on experience.



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