Housekeeping Attendant

3 days ago

Plymouth, Massachusetts, United States Mirbeau Inn & Spa Full time

Job Summary

This role plays a vital part in ensuring guests have an exceptional experience during their stay at Mirbeau Inn & Spa. The Housekeeper focuses on sanitizing and cleaning guests' rooms during and after their stay. Key responsibilities include providing guests with information and directions within the resort, greeting each guest with a professional demeanor, and finding answers to their questions.

Responsibilities

  • Report to work in a clean uniform with nametag at scheduled time.
  • Effectively clean assigned guest rooms as directed by Housekeeping Management following Forbes/Mirbeau standards.
  • Ensure all housekeeping carts and closets are stocked with supplies and linen.
  • Remove all dirty linen, glassware, trash from guest rooms.
  • Dust all furniture, pictures, windowsills, wash floors, and vacuum carpets.
  • Straighten furniture, draw curtains, check light bulbs, and replace collateral.
  • Clean bathroom fixtures, bathtubs, shower stalls, shower curtains, tiles, sinks, counters, and toilets.
  • Make beds, replace room amenities/supplies, and ensure all furniture is undamaged and functional.
  • Check for articles left behind and turn them in to lost and found.
  • Make final check of room and report clean rooms ready to Management.
  • Clean rooms on list in a sensible order until list/section is complete.
  • In occupied rooms (stayovers): clean in same fashion as a check out plus arrange guest belongings in a neat manner.
  • Report any problems or unusual situations to Housekeeping Management.
  • Make rollaway beds or cribs and put them into closet as needed.
  • Respond to guest complaints or requests and follow through to ensure the highest level of guest satisfaction.
  • Maintain cleanliness in the housekeeping closets, and check on public restrooms throughout the day, beginning at start of shift, breaktime and before clocking out.
  • Keep all housekeeping carts and dirty linen bins neatly in the hallways for guests to easily get around.
  • Bring down dirty linen on your breaks to keep up with the turnaround of clean linens.
  • Ensure all keys, equipment, and supplies are used correctly and are returned to the Housekeeping Department as required.
  • Attend all scheduled meetings as deemed necessary by the resort.
  • Perform any additional assignments as directed by Housekeeping Management.

Qualifications, Skills & Educational Requirements

Requires the ability to learn job duties during a short period of training and follow directions efficiently. Previous hotel housekeeping experience preferred. Must be in good health and able to stand, walk, and lift-up to 40lbs for extended periods of time. A neat appearance, a customer service mindset, and an attention to detail is necessary. The ability to work alone or among team members when needed is required.

Employee Perks & Company Incentives

  • 401K with a company match.
  • Medical, Dental, Vision and Life Insurance Plans.
  • Career advancement potential within company.
  • Paid time off for full time and part time employees, along with holiday pay.
  • Employee Assistance and Anniversary programs.
  • Discounted rates for services within Spa.
  • Work performance incentives.

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