Student Enrollment Advisor

2 days ago


Phoenix, Arizona, United States Walden University Full time
Empowering Students through Personalized Guidance

About Walden University

We are a diverse community of career professionals dedicated to transforming ourselves as scholar-practitioners to positively impact social change. With over 100 online degree and certificate programs, we empower students to achieve their academic goals and make a lasting impact in their professions and communities.

We have graduated more than 174,000 students and are accredited by the Higher Learning Commission. Visit our website for more information.

We offer a hybrid work environment, with three days spent working from our offices in Columbia, MD or Phoenix, AZ, and two days working from home on Fridays.

The Role of an Enrollment Specialist

As a Student Enrollment Advisor, you will serve as a trusted partner for current and potential students, utilizing your in-depth knowledge of our university's programs and features to provide excellent service. Your primary goal will be to understand each student's personal and professional development goals, identify the most suitable higher education program, and facilitate their enrollment process.

  • You will master the various steps involved in the enrollment process, including financial aid, and effectively communicate the value propositions of our university.
  • You will utilize critical thinking and problem-solving skills to address and resolve student issues, ensuring a positive student experience.
  • You will consistently meet performance standards through personal conduct, individual attitude, and team collaboration.
  • You will contribute to the growth of our business by guiding prospective students through our enrollment process, assessing potential applicants, and determining their eligibility for all academic programs.
  • You will maintain accurate records of student information while observing confidentiality in a regulated environment.
Key Qualifications and Skills

To succeed in this role, you will need:

  • A Bachelor's Degree
  • At least one year of customer service, account management, or relationship building experience
  • Experience in admissions, preferably in a similar role
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Confident telephone presence, excellent verbal, written, and interpersonal communication skills
  • Self-motivation, ability to work effectively in a team environment
  • Proven ability to work independently, manage multiple tasks efficiently, and meet quality standards
Benefits and Compensation

Our comprehensive benefits package includes:

  • Health, dental, vision, life, and disability insurance
  • 401(k) Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays

Based on industry standards and location, the estimated salary range for this position is $23,500 - $39,900 per year.



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