Fitness Customer Service Representative

1 week ago


Piqua, Ohio, United States Planet Fitness Inc. Full time
Customer Service Representative - Fitness Industry

We are seeking a highly motivated and customer-focused individual to join our team as a Fitness Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional experience.

Responsibilities:

  • Greet members and guests with a friendly demeanor, making everyone feel welcome and comfortable.
  • Answer phones in a professional manner and assist callers with various questions.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-of-sale system.
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.

Requirements:

  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Prior customer service experience preferred.
  • Must be 18 years of age or older.
  • High school diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are essential.
  • Ongoing CPR/AED certification and physical ability to perform CPR/AED in case of a medical emergency.

Benefits:

  • Competitive salary: $12-$15 per hour, based on location and experience.
  • Free Black Card Membership for employees.
  • Medical, dental, vision insurance.
  • PTO - Paid Time Off.
  • 401(K) and Roth Retirement Savings Plans.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • STD, LTD, Term Life Insurance, and other benefits.

About Us:

Planet Fitness Inc. is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.



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