Insurance Screener

1 month ago


Kansas City, Missouri, United States Mylo LLC Full time
Job Overview

Mylo LLC is seeking a highly organized and detail-oriented Insurance Screener to join our team. As an Insurance Screener, you will play a critical role in delivering exceptional customer experiences by processing incoming insurance mail, handling policy change requests, and syncing accounts with carriers.

Key Responsibilities:

  • Process all types of incoming insurance mail and assist with day-to-day servicing of Property & Casualty lines
  • Execute and deliver correspondence as needed
  • Create certificates of insurance as needed
  • Collect outstanding information from clients
  • File documentation within applicable systems
  • Process returned mail from insureds and insurance companies
  • Obtain working knowledge of impacts of errors and correct errors on returned mail in a timely and effective manner
  • Process information received from carriers that requires updates to internal systems

Requirements:

  • High school diploma or GED
  • A minimum of one-year experience in a business office environment
  • Previous customer service experience
  • Strong communication skills
  • Ability to function as a team member, including the ability to adapt to changing priorities
  • Must be able to perform tasks with great accuracy and attention to detail
  • Strong organizational and time management skills
  • Able to research and identify timely solutions to customer-related problems
  • Familiarity with Microsoft Office products
  • Previous Call Center experience preferred
  • Salesforce experience preferred

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