Financial Services Representative
1 week ago
The Personal Banker role at CommunityAmerica Credit Union involves building meaningful relationships with members through a consultative approach. Key responsibilities include selling credit union products and services, such as opening new accounts and facilitating lending processes, while delivering a personalized and high-quality member service experience.
Key Responsibilities:- Develop relationships with current and prospective members through a consultative sales approach, recommending credit union products and services that meet their financial goals.
- Process financial transactions, including deposits, withdrawals, loan payments, transfers, and cashier's checks, while maintaining accurate records.
- Open deposit and loan products, capturing necessary information in application systems to track member data.
- Provide information and referrals to members seeking other services, including wealth management, mortgage, insurance, and other departments.
- Enhance the member experience by greeting members enthusiastically and seeking opportunities to 'surprise and delight' them.
- Assist members in using and adopting technology, including online and mobile banking platforms.
- Listen to members' needs, consult on solutions, and resolve complex issues through a can-do approach.
- Identify potential member fraud situations and follow reporting processes as needed.
- Meet or exceed individual sales and production goals on a consistent basis.
- Ensure compliance with all applicable laws, policies, and regulations.
- Promote honest and open communication throughout the credit union.
- Bachelor's degree or equivalent work experience.
- Two or more years' experience in a financial institution or retail sales position.
- Member-focused approach with excellent communication skills.
- Strong sales and consulting skills, with the ability to cross-sell products and services.
- Superior problem-solving skills and ability to work in a fast-paced environment.
- Exceptional time management skills and ability to maintain confidentiality.
- Organizational skills, attention to detail, and accuracy in handling transactions and maintaining records.
- Ability to communicate effectively in writing and verbally, with proficiency in math and knowledge of financial institution products and services.
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