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Coffee Specialist

2 months ago

Reston, Virginia, United States Sheraton Reston Full time

Café Service Expert

Location: Sheraton Reston

Position Overview:

A Café Service Expert is essential in creating a welcoming atmosphere for guests, ensuring they enjoy a delightful and tidy dining experience. Responsibilities include a variety of tasks from preparing and serving beverages to assisting with menu selections.

Employee Benefits:

  • Eligibility for medical benefits after a designated period of employment
  • Paid Time Off (PTO) and holiday compensation
  • 401K participation after completing one year of service
  • Involvement in the Employee Recognition Program
  • Access to complimentary employee meals

Key Responsibilities:

  • Greet customers warmly and take their orders efficiently
  • Craft and serve a diverse range of beverages, from classic to gourmet
  • Offer food items such as soups, sandwiches, and pastries
  • Assist patrons with inquiries regarding the menu
  • Provide recommendations based on customer preferences
  • Handle customer transactions accurately
  • Maintain cleanliness and operational readiness of equipment and inventory
  • Ensure a hygienic and organized workspace
  • Enhance service quality and efficiency through continuous improvement
  • Contribute to initiatives aimed at attracting customers and expanding the menu
  • Clear and clean tables promptly after guests depart
  • Prepare tables for incoming diners
  • Engage with guests in a friendly and timely manner
  • Support waitstaff by delivering meal orders as needed
  • Report any customer service challenges to management
  • Ensure overall guest satisfaction throughout their visit
  • Complete any additional tasks as assigned

Required Qualifications:

  • Strong listening and communication skills
  • Commitment to ensuring customer satisfaction
  • Adherence to safety standards, particularly when handling hot beverages
  • Organizational skills and efficiency in task execution
  • Ability to build and maintain positive relationships with customers
  • Commitment to maintaining a clean work environment
  • Proactive in monitoring and restocking supplies to minimize downtime
  • High school diploma or GED preferred
  • Minimum of 6 months experience in a service role
  • Background in hospitality is advantageous
  • Basic math skills and cash handling experience
  • Willingness to work flexible hours, including evenings, weekends, and holidays