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Virtual Device Engineering Manager

2 months ago

Englewood Cliffs, New Jersey, United States NBCUniversal Full time
Job Title: Virtual Device Engineering Manager

At NBCUniversal, we're seeking an experienced Virtual Device Engineering Manager to oversee our virtual endpoint computing environment. This role will drive strategy and manage relationships with external vendors and internal application/business technology teams.

Key Responsibilities:
  • Lead and manage a team of EUC specialists and support staff.
  • Develop and implement strategic plans for the VDI environment in alignment with organizational goals.
  • Coordinate with other IT leaders to ensure seamless integration of virtual desktop solutions with other IT services.
  • Oversee the design, deployment, and maintenance of Amazon DaaS, AVD, and Windows 365 Cloud PC environments.
  • Ensure high availability, performance, and security of the VDI infrastructure.
  • Manage the lifecycle of virtual desktop resources, including provisioning, patching, and decommissioning.
  • Serve as the subject matter expert for VDI technologies and best practices.
  • Troubleshoot and resolve complex technical issues related to virtual desktops.
  • Stay current with emerging trends and technologies in the VDI space.
  • Collaborate with vendors and service providers to optimize VDI solutions.
  • Manage relationships with key stakeholders, including internal departments and external partners.
  • Ensure compliance with licensing agreements and regulatory requirements.
Requirements:
  • 5+ years of experience in IT infrastructure management, with a focus on end user computing and VDI.
  • Experience at the enterprise level managing and supporting virtual desktop and applications hosted on AWS Workspaces, Azure Virtual Desktops, VMWare Horizon Cloud, Citrix Workspace, and/or W365 Cloud environments for 5,000+ clients.
  • Bachelor's degree in computer-related field and/or years of equivalent of experience.
  • 1+ years of management experience, managing a team of virtual engineers. Able to work independently and lead a team of engineers.
  • In-depth knowledge of the Windows operating systems in an enterprise environment.
  • Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, routing protocols.
  • Comfortable with IT security and compliance best practices.
  • Strong virtual and software troubleshooting skills.
  • Proficient in automated workstation build methodologies.
  • Experience working with software packaging and deployment systems.
  • Proficient in automation and scripting skills (Ansible, Bash, Perl, Python, PowerShell).
  • Experience working with AWS Workspace, VMWare Horizon Cloud, Citrix Workspace, Microsoft W365, and/or Microsoft AzureAD.
  • Experience with implementing, deploying, and supporting virtual infrastructure.
  • Extensive familiarity with major application configurations.
  • Possesses interpersonal skills necessary to effectively communicate with Operations, Infrastructure, Cybersecurity, Application, and Leadership teams along with outside parties as necessary.
Preferred Qualifications:
  • Relevant certifications in VDI technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Virtual Desktop Specialty) are a plus.
Additional Information:

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing