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Room Quality Assessor
2 months ago
Job Number
Job Category Housekeeping & Laundry
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Monitor and document the status of cleaned rooms. Complete checklists to assess cleanliness and condition of each designated area. Fulfill necessary Housekeeping documentation. Identify room assignments and the type of cleaning required for each space. Conduct inspections of guest rooms post-cleaning by Housekeeping staff. Respond promptly to inquiries from guests and other departments. Enter guest rooms following established procedures for access and ensuring vacancy prior to entry.
Assist management in recruiting, training, scheduling, evaluating, counseling, disciplining, and motivating employees; serve as a role model. Adhere to all company and safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; express genuine appreciation to guests.
Ensure compliance with quality expectations and standards; identify, recommend, develop, and implement new strategies to enhance organizational efficiency, productivity, quality, safety, and/or cost savings. Foster and maintain positive working relationships with colleagues; support the team in achieving common goals; listen and respond appropriately to the concerns of fellow employees. Communicate with others using clear and professional language. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period throughout the work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Access and locate work-related information using computers and/or point of sale systems. Visually verify and interpret written documents. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of relevant work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay rate for this position is $27.25 and includes health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
