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Public Health Office Assistant

2 months ago

Newport, Tennessee, United States Tennessee Department of Health Full time

The Tennessee Department of Health is seeking a highly skilled and detail-oriented Public Health Office Assistant to join our team. As a key member of our department, you will play a vital role in ensuring the smooth operation of our health services.

Key Responsibilities:


• Conduct thorough interviews with clients to gather medical, environmental, and administrative information


• Schedule appointments and coordinate client visits to ensure efficient clinic flow


• Inform clients of any visit requirements and provide clear instructions on next steps


• Collect and update client demographic information for registration purposes


• Review documentation to determine eligibility for federal and state programs


• Enter collected data into our health department management information systems


• Interact with multiple computer software systems to enter and receive information


• Process the cash drawer and balance to ensure fiscal responsibility


• Inform clients of their rights and responsibilities for participation in various programs


• Obtain prior authorization from patients, parents, or legal guardians before releasing medical information


• Compile and prepare necessary forms for services requested


• Scan and index records into our electronic medical record system


• Maintain a positive, constructive, and cooperative work environment

Minimum Requirements:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).