Delivery Operations Manager
2 weeks ago
This is an Operations position responsible for overseeing the activities associated with Delivery. Key responsibilities include managing and directing delivery staff, ensuring compliance with government regulations, and maintaining the safety and security of the delivery department.
Responsibilities- Supervise the daily work and safety of Delivery Associates, ensuring adherence to standard operating procedures and planned routes.
- Ensure Delivery Associate compliance with local, state, and federal regulatory agencies, including the DOT and OSHA.
- Manage labor hours and consumable supplies within budget.
- Prepare work schedules, including extra work days and shifts as needed.
- Oversee the proper selection and utilization of company assets in support of the Delivery department.
- Organize required repairs with proper departments as necessary.
- Review delivery functions and productivity reporting.
- Suggest efficiency ideas, cost reduction measures, and assist with the implementation of delivery changes.
- Interpret, train, and consistently enforce Company policies, protocols, and procedures, including food safety, DOT, record keeping, etc.
- Communicate with Sales Management and Marketing Associates to collaboratively resolve customer or delivery opportunities or issues.
- Visit customer locations and meet with customers to address issues and assess delivery difficulty.
- Promote associate relations through regular department or pre-shift meetings.
- Maintain ongoing interaction and open communication channels with associates.
- Monitor associate morale and submit and respond to ideas to improve associate engagement and enablement.
- Interpret, train, and consistently enforce company policies and procedures.
- Coordinate efforts with the Safety department to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections.
- Make recommendations for disciplinary action and/or behavior modification where required.
- Execute management functions of staff selection, development, discipline, performance reviews, and/or terminations.
- Perform the duties of associates supervised and other related duties as needed (and as qualified).
- Education: High school diploma or general education degree (GED); or equivalent combination of education and related experience.
- 2 or 4-year college degree in Business Management, Supply Chain Management, or similar major preferred.
- Experience: 1-3 years related experience and/or training.
- Certificates, Licenses, and Registrations: Complete a Sysco approved defensive driving program. HazMat certification preferred. Valid Class A Commercial Driver License meeting Company standards preferred.
- Successfully engage and lead individual and team discussions and meetings.
- Capable of working with peers and associates from other departments, operating companies, and Corporate proactively and constructively.
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Working knowledge of Federal Motor Carrier Safety Regulations.
- Apply all relevant policies in a consistent, timely, and objective manner.
- Work in a disciplined manner and capable of following established procedures, practices, and comply with local, state, and federal regulations.
- Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues.
- Demonstrate skill in making independent decisions in support of company policies and procedures on time.
- Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Can write reports, business correspondence, and procedure manuals.
- Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Exhibit knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs.
- Must have excellent computer skills.
- Able to read, comprehend, write, and speak English.
- Can add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
- Regularly required to talk or hear.
- Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance.
- Occasionally required to stoop, kneel, crouch, or crawl.
- Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Occasionally exposed to wet, hot, extreme cold, and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces.
- The associate works non-traditional business hours including evenings, nights, weekends, holidays, and on-call.
- May occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e., training, business continuation, etc.).
- Periodically exposed to high, precarious places.
- Sometimes exposed to fumes or airborne particles.
- The noise level in the work environment is usually moderate.
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