Coffee Shop Team Lead

2 months ago


Lakeland, Florida, United States Black & Brew Full time
{"title": "Assistant Manager", "description": "Lead a Top-Notch Team

As our Assistant Manager, you'll be responsible for leading a high-performing team of baristas through a successful daily service. You'll work closely with the Kitchen Manager to ensure seamless execution and exceptional customer experiences.

Key Responsibilities
  • Team Leadership: Deploy, motivate, and supervise a team of 5-6 people a shift, ensuring excellent customer service and a positive work environment.
  • Customer Service: Provide genuine and friendly customer service at all times, ensuring your team meets the same high standards.
  • Operational Efficiency: Open and close the cafe with efficiency, ensuring smooth transitions and minimal downtime.
  • Food and Beverage Preparation: Prepare and serve expertly crafted beverages, including lattes, frappes, teas, and other coffee house staples.
  • Table Service: Deliver food to guests via table service or at the to-go pick-up counter.
  • Cleanliness and Organization: Maintain a clean and organized dining room and work areas, adhering to food safety guidelines.
  • Point of Sale and Inventory: Manage cash drawer reconciliation, order taking, and product ordering, ensuring accurate inventory and minimal waste.
  • Training and Development: Train new staff, update standard operating procedures, and facilitate other Front-of-House duties as needed.

Requirements

  • Education: High School diploma or equivalent.
  • Physical Demands: Ability to work on feet for several hours, lift heavy objects when necessary.
  • Experience: Prior experience in the hospitality industry preferred.

About Black & Brew

We're an independently owned coffee shop and cafe in Lakeland, FL, dedicated to creating unique and uplifting experiences for our guests, helping our team members realize their potential, and making a positive impact in our community through charitable partnerships.

"}
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