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Lead Business Solutions Analyst

2 months ago

Santa Clara, California, United States Axelon Full time

Lead Business Solutions Analyst
Company: Axelon
Employment Type: Temp to Hire

Work Schedule: 8 AM - 5 PM, Monday to Friday

Onsite Requirement: 3 days a week

Key Qualifications:
- Minimum of 5 years of experience as a Business Analyst
- Proficiency in Vendor Management applications
- Experience in integrating applications with enterprise software, including feature enhancements
- Familiarity with COTS systems implementations throughout the entire lifecycle
- Knowledge of Financial Systems, particularly in Billing and Payment
- Strong leadership capabilities, including mentoring and work planning
- Project Management experience, particularly in leading small-scale implementations and upgrades
- Technical expertise in auditing financial systems

Position Overview:


The Lead Business Solutions Analyst will serve as a key resource for providing expert knowledge on the Utility Billing System (UMIS) and will be responsible for developing functional requirements, testing, training, and support documentation specific to the UMIS application suite. This role involves close collaboration with business stakeholders and subject matter experts.

Create and sustain strategic partnerships between business stakeholders and IT delivery teams.



Essential Skills:
- Five (5) years of hands-on experience as a Business Analyst is required
- In-depth understanding of the utility business sector
- Exceptional interpersonal skills
- Strong organizational, written, and verbal communication abilities
- Proficient in project management, process documentation, and attention to detail
- Ability to multitask and meet deadlines
- Self-motivated with the capability to work independently
- Experience in gathering user requirements and producing formal business and functional specifications
- Understanding of web technologies, mobility, infrastructure, and relational database concepts
- Adaptability to a fast-paced and frequently changing environment
- Proficient in Microsoft Office, Project, and Visio

Educational Requirements:
Bachelor's degree or higher in Computer Science, Information Systems, Management Information Systems, or a related field.

Key Responsibilities:
Technical Leadership and Management:
- Responsible for defining and documenting current and proposed business processes and user documentation for UMIS.

Conduct research and analysis for product/service recommendations, including service descriptions, processing considerations, cost and revenue analysis, benefits, and risks.

Provide consulting support on UMIS processes and systems.

Conduct interviews with executives, operational management, and end-users to assess business requirements, processes, and workflows.

Define and document processes and formal business requirements related to the utilization, enhancements, and upgrades of UMIS.

Develop use cases and test plans.

Perform quality assurance and functional testing.

Provide ongoing training and support for end-users regarding business processes and workflows related to the UMIS application suite.

Collaborate with external consultants and solution providers on business issues and solutions.

Maintain strong relationships with customers and colleagues to achieve expected service objectives.

Participate in the lifecycle of new products by researching specifications and contributing to profit/loss analyses.

Coordinate implementation projects across various business units and functional areas.


Communication and Collaboration:


Establish and nurture trusted relationships with stakeholders to be recognized as a technical thought leader within the organization.

Regularly meet with key stakeholders to provide updates and gather feedback.

Deliver status reports that demonstrate adherence to service level agreements.

Proactively communicate challenges and opportunities to enhance business performance.

Foster a collaborative work environment that encourages effective communication among team members and management.

Encourage a culture that values the expertise of all team members and allows for contributions to organizational success.

Participate in regular team meetings and maintain a customer-focused communication style.

Build and maintain a professional network to support personal and professional growth.


Work Environment:
Adhere to established standards and requirements to maintain a professional and business-oriented work environment.

Personnel Management:
- Collaborate with management to set performance objectives and goals on a quarterly basis.
- Conduct formal performance evaluations at mid-year and year-end.
- Develop a training plan to enhance job performance and professional growth.
- Perform other duties as required.