Pet Health Services Manager
4 weeks ago
PetIQ is a leading provider of pet health and wellness products and veterinary services. We are seeking a highly skilled and dedicated Community Services Supervisor to join our team.
Key Responsibilities:- Work closely with office leadership to coach, mentor, and inspire veterinary clinic assistants
- Participate in the development of veterinary clinic assistants, monitoring processes, procedures, and pet parent interactions
- Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
- Responsible for all aspects (outside of medical decisions) of the clinic they supervise, including recording accurate and detailed pet records and bio notes, reporting all incidents to the correct parties, and being timely in submitting any paperwork to their leadership team
- Share the responsibility of driving the van to and from clinics responsibly, loading and unloading the vans upon arrival and departure (Community Clinics)
- Promote a culture of safety in each clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
- Ability to direct the clinic flow by utilizing effective communication, organization, and time management skills
- Actively engage in weekly or biweekly 1-on-1s with office leadership for continued leadership development
- Provide customer service to pet parents by answering questions and assisting them through the clinic process
- Achieve goals as set by their manager including dollars per pet, pets per clinic, preferred product and microchips sold
- Must be 18 years of age or older
- Must be able to work weekends, varied weekdays and times, occasional overnights
- Portion of workday spent in vehicle
- Some outdoor clinic work and activities may be necessary
- Must be able to work for prolonged periods of time in the field, including 12–14-hour days
- Navigate computer hardware (iPads, Bluetooth devices and more)
- Comfort level in approaching host location's customers to educate about our clinics
PetIQ is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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