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Patient Service Representative

1 week ago

Laurel, Montana, United States Pennsylvania Medicine Full time

Penn Medicine is committed to delivering high-quality patient care and advancing medical research. As a Patient Service Representative, you will play a vital role in ensuring seamless patient experiences.

  • Your primary responsibility will be to greet patients, handle inquiries, and coordinate appointments, utilizing your knowledge of schedules and protocols to ensure accurate and efficient bookings.
  • You will work closely with clinical staff to ensure clear communication and collaboration, maintaining positive relationships with patients.
  • Additionally, you will be expected to maintain accurate records, update patient information, and perform point-of-service activities.

Responsibilities:

  • Provide exceptional patient service, answering phone calls and handling inquiries
  • Coordinate patient appointments and updates, maintaining accurate records
  • Maintain confidentiality and handle sensitive patient information with discretion
  • Process payments, answer phones, and manage patient workflow

Education and Qualifications:

  • A minimum of 2+ years of experience in a medical office setting
  • An associate degree or equivalent education/experience required
  • Proficiency in automated systems, such as EPIC and Navinet