Dental Practice Manager
4 weeks ago
At Serene Dental Care, we are seeking a highly skilled and experienced Office Manager to join our team. The ideal candidate will have a strong background in dental management and business development, with a proven track record of leading high-performing teams.
Key Responsibilities:
- Operate with the utmost standards of confidentiality in all facets of patient information, employee and HR matters, as well as revenue and profitability
- Collaborate with the Recruiting and Operations Department to hire, train and manage staff
- Plan and manage daily operations to ensure excellent patient support services
- Explain treatment plans, including benefits and out of pocket costs to patients
- Organize and present payment schedules to patients
- Ensure that patient appointments, cancellations and last-minute adjustments are handled properly
- Ensure the delivery of quality dental care to patients
- Respond to patient queries and issues quickly and ensure patient satisfaction
- Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
- Provide direction and guidance to staff as needed
- Train, develop and coach staff to meet performance standards
- Assist in employee performance evaluations, promotions, terminations, and retention activities
- Identify areas of improvement and implement appropriate coaching, training and corrective actions
- Develop promotional programs to attract more patients
- Oversee staff scheduling to ensure full coverage
- Manage specialist referral process
- Organize and oversee supply purchases, staying within the practice budget
- Run and analyze management reports
- Maintain patient data according to regulations and company policies
- Ensure that records are stored securely and in compliance with privacy and security regulations
- Adhere to all HIPAA regulations
- Take responsibility for the appearance and functionality of the dental office
- Other Duties as assigned
Requirements:
- Must have 3-5 years of recent, relevant and successful management experience, preferably in the dental industry
- 3 years of experience with dental treatment coordination (indemnity/ PPO/HMO, state and federal plans), preferred
- A bachelor's degree with a business concentration or MBA preferred, but relevant and relatable working experience accepted
- Excellent organizational skills, ability to prioritize, and comfortable working independently
- Strong oral and written communication skills, excellent analytical, planning, and process development skills, strong business judgment, and high level of initiative are all required
- Demonstrated success in leadership
- Commitment to providing outstanding customer service and strong interpersonal skills
- Strong attention to detail
- Experience with Dentical a plus
- Proficient computer skills and ability to operate general office equipment
We are an equal opportunity employer (EOE)
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