Sales Support Associate

6 days ago

Minnesota, United States Moffat Workforce Full time
Sales Support Specialist Job Description

Moffat Workforce is seeking a skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our sales team and customers.

Key Responsibilities:
  • Manage scheduling and shipping requirements of customers
  • Communicate logistical needs of customers
  • Identify and communicate concerns that may prevent on-time shipping
  • Assist customers with special requests they may have related to their shipment
  • Aid, research, and gather information requested by other departments
  • Partner with Finance to manage Proforma invoices required by customers, new customer onboarding and review registration claims and special pricing associated with assigned territory
  • Assist with monthly gathering, scrubbing, and uploading of distribution Point of Sale reports as needed
  • Manage the logistics of repair and return requests as the policy dictates
  • Manage all records and documents related to primary customers
  • Review and update customer contact information annually
  • Assist other Sales Support Specialist as requested
  • File electronic purchase orders and other department-related documents
Requirements:
  • High School Diploma or GED required. Associate's degree or post-secondary certificate program desired.
  • 5+ years customer service/sales support and administration experience within an office environment.
  • Experience working in sales support/customer service for a manufacturing company a big plus.
  • Experience working with an ERP required; specific experience with Power Shift and/or Epicor a plus.
  • Proficient in Microsoft Office Suite; Excel skills required
  • Strong verbal and written communication skills
  • Excellent multi-tasking and prioritizing ability
  • Comfortable utilizing multiple different systems to accomplish job tasks
  • High level of customer focus
Compensation:

The starting salary for the Sales Support Specialist position is $22.00-$23.00 per hour.

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