Roadside Assistance Technician

2 weeks ago

Richmond, Virginia, United States AAA Mid-Atlantic Full time
Job Summary

We are seeking a reliable and empathetic Roadside Assistance Technician to join our team at AAA Mid-Atlantic. As a Roadside Assistance Technician, you will be responsible for providing exceptional customer service to our members by assisting with lock-out, fuel delivery, battery jump starts, and tire change services.

Key Responsibilities
  • Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
  • Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Operator position).
  • Sell and install car batteries (Mobile Battery position only).
  • Communicate with members effectively to keep them informed and to ensure their safety.
  • Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
  • Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
  • Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
  • Support AAA as needed by participating in special events promoting the brand.
Requirements
  • Must be at least 21 years old.
  • Completion of a high school diploma or equivalent.
  • For Towing positions - must be able to obtain Virginia Towing License.
  • Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
  • Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
  • 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
  • Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
  • Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
  • Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
  • Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
  • Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.
What We Offer
  • A competitive hourly rate of $20.50 to $23.25 based upon on experience and position.
  • 10% shift differential for working 2nd shift.
  • Schedule determined after training and will include weekends.
  • Plenty of overtime during peak season.
  • Monthly bonuses (potential to earn to additional $300-$500 per month).
  • Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment.
  • 8 Paid Holidays.
  • 401(k) plan with company match up to 7%.
  • Health, Dental, Vision, & Life Insurance.
  • Tuition reimbursement up to $5250/year and professional certifications.
  • Complimentary AAA Membership (inclusive of products & service discounts).
  • Uniforms and tools provided.

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