Part-Time Team Leader

4 weeks ago


Bend, Oregon, United States Rack Room Shoes Inc. Full time
Job Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with established Company policies and procedures.

Provides leadership, guidance, and training to store staff via direction from the Store Manager and Assistant Store Manager.

In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations.

Consistently strives to meet and exceed established sales, service, and operational objectives.

Key Responsibilities
  • Primary responsibility is the safety and welfare of employees and customers.
  • Create, establish, and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.

Provide service training and leadership to staff members.

Manage customer issues with a sense of urgency and to the satisfaction of our customer.

Additional Responsibilities
  • All POS terminal transactions in accordance with policy and procedure.

Sales, Discounts, and Refunds

Loyalty

Open/Closing procedures

  • Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

Shipping and Receiving

Price Management (Price Changes, Markdowns, etc.)

Singles

Damaged Merchandise

Conducting a Physical Inventory

  • Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

Merchandise Placement

Sales floor maintenance and housekeeping

Promotional event directions, materials, and signage

  • Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

Scheduling

Payroll budget compliance

Time & Attendance

  • Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

Utilization of all available training tools

Consistent reinforcement of customer service standards

  • Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
  • Work towards a complete understanding of managing all day-to-day operations.
Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Requirements
  • An approved background check
  • Effective verbal and written communication skills
  • Managerial and organizational skills


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