Digital Applications SRE

2 weeks ago

New York, New York, United States GalaxE an Endava company Full time
Job Title: Digital Applications SRE

We are seeking a highly skilled Digital Applications SRE to join our team at GalaxE. As a Digital Applications SRE, you will be responsible for providing hands-on support for existing environments, including software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.

You will provide 24x7 support of production Internet applications on a rotating basis and be the point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments.

You will drive Incident crisis technical bridges and/or management bridges, as required, and leverage your experience and organizational knowledge to reduce MTTR. You will work with Change Management/Release Managers to review proposed change events for production and participate in all Production Support activities during incidents and outages.

You will be a hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements. You will document install-defects and assign severity to the problems that occurred. After fallback, you will perform postmortem to identify root cause analysis (RCA). You will participate in internal and external audits, as required by management.

You will work closely with Engineering to ensure all relevant KPI's are implemented within the monitoring framework. You will escalate issues to the technology, operations, and/or vendor(s) where appropriate. You will ensure database/application controls and procedures remain compliant with Corporate IT risk. You will support Disaster Recovery tests and live recovery for all production environments.

Required Skills and Experience:

  • Web Servers: Nginx or Apache configurations and reverse proxies
  • Linux system administration - ability to manage and troubleshoot Linux systems and services, bash scripting
  • JBoss or WildFly Administration experience
  • Experience working with third-party vendors
  • Able to participate in On-Call rotation

Desired Skills and Experience:

  • Containerization technologies: Docker, Kubernetes
  • Continuous Integration / Continuous Delivery tools: Azure DevOps, Jenkins
  • Networking: solid understanding of routing and networking concepts
  • Experience working in an Agile development environment
  • Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow

Education: Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement

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