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Client Relations Specialist

2 months ago

WilkesBarre, Pennsylvania, United States TEKsystems Full time

Position Overview:

The Client Services Associate plays a crucial role in ensuring exceptional service delivery and client satisfaction. Responsibilities include:

Upholding top-tier service standards by providing swift assistance and resolving inquiries in a single interaction.

Demonstrating reliability and the ability to manage multiple tasks across various systems and responsibilities, including documentation, responding to calls, and following up on outstanding issues.

Committing to a collaborative team atmosphere that fosters a positive culture focused on customer service and organizational growth.

The majority of interactions will involve current clients seeking clarification regarding their policies, including:

- Modifications or updates to their accounts

- Enhancing existing client relationships

- Addressing cancellation requests

- Establishing automatic payment options

- Promptly entering all incoming leads

Required Skills:

Proficiency in customer service, property and casualty insurance, workers' compensation, commercial insurance, auto insurance, insurance sales, and fiduciary responsibilities.

Preferred Qualifications:

Previous experience in any of the following insurance sectors is highly valued: professional liability, small business insurance, workers' compensation, general liability, business owners' policies (BOP), commercial auto, or umbrella insurance.

About TEKsystems:

TEKsystems is a leader in transformation, partnering with clients to implement innovative ideas and solutions that capitalize on emerging opportunities. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a premier provider of Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.

TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.