Food Service Attendant

2 weeks ago


Pittsburgh, Pennsylvania, United States Rivers Casino Full time
Job Title: Food Service Attendant - Rivers Casino

Position Overview: As a Food Service Attendant at Rivers Casino, you will be integral in providing outstanding dining experiences for our guests. Your primary responsibility will be to ensure the timely and professional delivery of meals, while maintaining exceptional standards of service.

Key Responsibilities:
  • Delivering all hot meals promptly within the designated time frame after they are ready for service.
  • Accurately delivering orders to guests, ensuring that each dish is served without confusion.
  • Carefully placing plates on tables, ensuring that the main dish is oriented towards the guest.
  • Responding to guest inquiries and requests in a timely manner, and escalating issues to the appropriate team member when necessary.
  • Ensuring that all food items are garnished appropriately and accompanied by the necessary condiments.
  • Maintaining a thorough understanding of order tickets and keeping the service area clean and well-stocked.
  • Providing friendly and efficient service to all guests and colleagues, fostering a welcoming environment.
  • Adhering to the hospitality standards by greeting guests warmly and maintaining eye contact.
  • Demonstrating knowledge of table assignments and layout within the dining area.
  • Assisting fellow team members as needed, including clearing tables and managing glassware.
  • Completing side tasks, cleaning, and organizing as required.
  • Upholding a neat and professional appearance in accordance with the casino's uniform standards.
  • Following proper sanitation protocols and completing related tasks as assigned.
Qualifications:
  • At least 1 year of experience in a restaurant, bar, or similar dining establishment.
  • Strong communication skills and basic mathematical abilities.
  • Excellent interpersonal skills to build effective working relationships with colleagues and other departments.
  • Comprehensive understanding of the casino's policies and procedures.
  • A positive demeanor, showcasing enthusiasm in your work and interactions with guests.
  • Ability to read, write, and communicate effectively in English.
  • Willingness to work flexible shifts, including weekends and holidays, and to obtain necessary certifications.
Physical Requirements:
  • Ability to stand and walk for extended periods.
  • Regular bending, stretching, twisting, and reaching.
  • Capability to push or pull objects weighing up to 50 pounds frequently.
The responsibilities outlined above are representative of the role. A comprehensive job description will be provided upon hiring.

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